TERMS AND CONDITIONS AND PRIVACY POLICY

When you buy from Vayabike.com you agree to our terms of trade and our privacy policy.

About us
Kaiser Europe ApS
Peonies All 16D
9200 Aalborg
Denmark
CVR 45270084

Kaiser Europe er en del af :

ACCESSION HOLDING ApS
Peonies All 16D
ZIP code and city
9200 Aalborg SW
CVR number: 36439750

Purchase

Alle priser på dette websted er inklusive moms for kunder indenfor EU. For kunder udenfor EU vises priserne uden moms. Forsendelsesomkostningerne er ikke inkluderet og beregnes på grundlag af vægten af de produkter, du køber.
På nuværende tidspunkt er Kaiser Europe ApS kun i stand til at håndtere ordrer fra nogle udvalgte lande, vi undskylder, hvis dette medfører ulejlighed. Hvis du gerne vil købe fra vores side og dit land ikke er inkluderet i øjeblikket, bedes du sende os en e-mail, så vil vi undersøge det.
Making a purchase couldn't be easier. Browse our catalog and click on the items you wish to purchase and place them in the shopping cart. When you have finished your selection and have placed the last item in the basket, click on the Shopping Basket icon or click on "Go to Checkout". You will then be asked for the information that we need in order to fulfill the order.
Before you click on 'Send order', you can review your order and choose payment and delivery methods.
If an item is sold out, you cannot add it to the shopping cart. Please check the webshop later for update in added stock.

We accept the credit cards listed when you complete the payment. The amount will only be deducted from the customer's account on the day we ship the goods.

Shipping and handling

Shipping is calculated according to the weight of the products you order. If you buy two or more products, it will probably mean less shipping costs per item. product.
The customer is responsible for entering their address and postal code correctly and for arranging collection at the post office or with the courier if they are not present when the delivery attempt is made. We will notify you when items are returned to us if the post office or courier has been unable to deliver. In this case, we will charge you for the postal portion of your order again before we ship your order back to you.
All shipping is done with PostNord Denmark.

Schedule of delivery

Kaiser Europe ApS sender normalt ordrer ca. fire gange om ugen, og det kan tage fra 3 til 4 arbejdsdage at levere produktet.

Credit card security

Hvis du bruger et kreditkort, vil ordren blive gennemført sikkert med vores betalingstjenesteudbyder Nets. Dette gøres for at sikre, at alle betalinger altid foregår over en sikker forbindelse, så dine kortoplysninger ikke kan opsnappes af tredjepart. Dine kortoplysninger gemmes derfor aldrig hos Kaiser Europe ApS, og Kaiser Europe ApS kan derfor aldrig trække mere på dit kort, end du oprindeligt har godkendt.

Contact us

If you need to contact us, you can send us an email at [email protected] or call us at (+45) 70266630.

Guarantee

When you buy from us, you have a 24-month warranty period (except for the 6-month warranty article, see below).
We ask that you contact us before sending the item to us. If your complaint is justified, we will either repair, replace, refund or offer a discount on the price, depending on the situation.
You must contact us with an error on an item within 2 months of discovering the error.
If a warranty item is returned to us and the item is without fault, or if the customer has not followed the instructions for use, we reserve the right to have the customer pay to have the item returned.
It is the customer's responsibility to pack it with sufficient protection so that it is not damaged during transport.
Damage to goods caused by incorrect handling, failure to follow the instructions for use, unauthorized modifications or misuse is not covered by the warranty.

6 months Warranty goods

Products that are damaged over time or require maintenance from the customer to extend their life, e.g. batteries, tires, tire tubes, chain, crankset and moving brake parts have a limited warranty period of 6 months, as the lifespan of these parts depends on how well the customer takes care of them.

24 month warranty on goods

All items (in addition to those listed above under 6 month warranty) have a 24 month warranty. The warranty period will be listed under each item when you purchase it.
Return address:
Kaiser Europe ApS
Peonies All 16D
9200 Aalborg SW
Denmark

Return policy

14 day return policy.
If the buyer does not want the product, he can return it within 14 days of receiving the product. The product can be returned to the seller at our address. You will find the address further down.
The product must be in the same condition as when it was delivered to the customer. All included accessories, manuals etc. must be included when returning. In some cases, the packaging makes up a large part of the product's value, so the packaging must be returned to be considered returned in the same condition as on delivery. We therefore recommend that you save the packaging until after the 14-day return period.
When an item is returned, it is the customer's responsibility to pack it with sufficient protection so that it is not damaged during transport.
The item must be sent within 14 days of receiving the item. The buyer handles the return shipment.
The returned item must contain order confirmation received from the seller.
The refund will be transferred as soon as the seller receives the product and has checked the returned item(s). The refund will be made within 30 days of receiving the product.
You can contact us via email at [email protected] and we will try to rectify the situation together with you.

Return address:
Kaiser Europe ApS
Peonies All 16D
9200 Aalborg SW
Denmark

Privacy Policy

Kaiser Europe ApS videregiver ikke køberens oplysninger til tredjepart, bortset fra når ordreoplysninger behandles som led i ordreopfyldelsen. I dette tilfælde vil tredjeparten ikke videregive oplysninger til andre tredjeparter.

Complaint

If you as a buyer wish to complain about your purchase, you can contact us at [email protected]
If we cannot reach an agreement with you, you as a Danish user can send a complaint to:

www.forbrug.dk

If you are in an EU country other than Denmark, you can complain to the EU Commission's online dispute resolution website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Pricerunner

PriceRunner Købsgaranti

Når du handler hos os, er dit køb automatisk dækket af PriceRunner Købsgaranti, og du er dermed sikret op til 50.000 kroner i tilfælde af problemer med dit køb. For at være dækket skal du blot være registreret medlem på PriceRunner.

PriceRunner Købsgaranti gælder for privatpersoner bosiddende i Danmark. Garantien træder ind, når butikker ikke lever op til deres ansvar ifølge loven inden for 60 dage.

Selv hvis du ikke allerede er medlem af PriceRunner, men har besøgt os gennem dem, kan du stadig få dit køb sikret. Du skal blot oprette dig som medlem hos dem, hvilket kun tager et par minutter. Bliv medlem på PriceRunner i dag

For at få dit køb dækket af Købsgarantien skal bestillingen være rettet til dig som privatperson. Købsgarantien giver erstatning, hvis en vare er beskadiget, mangler ved levering, ikke bliver leveret, eller er fejlagtig eller defekt ved levering.

Erstatning dækker den direkte økonomiske skade, du har lidt, samt anskaffelses- og fragtomkostninger. Garantien dækker ikke andre direkte eller indirekte omkostninger, værditab eller mistede indtægter.

Besøg PriceRunner for at læse de fulde vilkår og se en liste over kategorier, der ikke er omfattet af garantien.