TERMS AND CONDITIONS AND PRIVACY POLICY

When you buy from Vayabike.com you agree to our terms of trade and our privacy policy.

About us
Kaiser Europe ApS
Th. Olesen Løkkes Vej 2
9200 Aalborg
Denmark
CVR 45270084

Kaiser Europe is part of :

ACCESSION HOLDING ApS
Th. Olesen Løkkes Vej 2
ZIP code and city
9200 Aalborg SW
CVR number: 36439750

Purchase

All prices on this website include VAT for customers within the EU. For customers outside the EU, prices are shown without VAT. Shipping costs are not included and are calculated based on the weight of the products you purchase.
At this time Kaiser Europe ApS is only able to handle orders from some selected countries, we apologize if this causes any inconvenience. If you would like to purchase from our site and your country is not currently included, please send us an email and we will look into it.
Making a purchase couldn't be easier. Browse our catalog and click on the items you wish to purchase and place them in the shopping cart. When you have finished your selection and have placed the last item in the basket, click on the Shopping Basket icon or click on "Go to Checkout". You will then be asked for the information that we need in order to fulfill the order.
Before you click on 'Send order', you can review your order and choose payment and delivery methods.
If an item is sold out, you cannot add it to the shopping cart. Please check the webshop later for update in added stock.

We accept the credit cards listed when you complete the payment. The amount will only be deducted from the customer's account on the day we ship the goods.

Shipping and handling

Shipping is calculated according to the weight of the products you order. If you buy two or more products, it will probably mean less shipping costs per item. product.
The customer is responsible for entering their address and postal code correctly and for arranging collection at the post office or with the courier if they are not present when the delivery attempt is made. We will notify you when items are returned to us if the post office or courier has been unable to deliver. In this case, we will charge you for the postal portion of your order again before we ship your order back to you.
All shipping is done with PostNord Denmark.

Schedule of delivery

Kaiser Europe ApS normally sends orders about once a week, and it can take 3 to 7 business days for delivery.

During periods of high activity, this delivery time may vary

Credit card security

If you use a credit card, the order will be completed securely with our payment service provider Nets. This is done to ensure that all payments are always made over a secure connection so that your card details cannot be intercepted by third parties. Your card information is therefore never stored at Kaiser Europe ApS, and Kaiser Europe ApS can therefore never charge more on your card than you originally authorized.

Contact us

If you need to contact us, you can send us an email at [email protected] or call us at (+45) 70266630.

Guarantee

When you buy from us, you have a 24-month warranty period (except for the 6-month warranty article, see below).
We ask that you contact us before sending the item to us. If your complaint is justified, we will either repair, replace, refund or offer a discount on the price, depending on the situation.
You must contact us with an error on an item within 2 months of discovering the error.
If a warranty item is returned to us and the item is without fault, or if the customer has not followed the instructions for use, we reserve the right to have the customer pay to have the item returned.
It is the customer's responsibility to pack it with sufficient protection so that it is not damaged during transport.
Damage to goods caused by incorrect handling, failure to follow the instructions for use, unauthorized modifications or misuse is not covered by the warranty.

6 months Warranty goods

Products that wear out over time or require customer maintenance to extend their lifespan, such as batteries, tires, inner tubes, chains, cranksets, moving brake parts, gear systems, etc., have a limited warranty period of 6 months, as the lifespan of these parts depends on how well the customer maintains them.

24 month warranty on goods

All items (in addition to those listed above under 6 month warranty) have a 24 month warranty. The warranty period will be listed under each item when you purchase it.
Return address:
Kaiser Europe ApS
Th. Olesen Løkkes Vej 2
9200 Aalborg SW
Denmark

Return policy

14 day return policy
If the buyer does not want the product, he can return it within 14 days of receiving the product. The product can be returned to the seller at our address. You will find the address further down.

The product must be in the same condition as when it was delivered to the customer. All included accessories, manuals etc. must be included when returning. In some cases, the packaging makes up a large part of the product's value, so the packaging must be returned to be considered returned in the same condition as on delivery. We therefore recommend that you save the packaging until after the 14-day return period.

When an item is returned, it is the customer's responsibility to pack it with sufficient protection so that it is not damaged during transport.
The item must be sent within 14 days of receiving the item. The buyer handles the return shipment.
The returned item must contain order confirmation received from the seller.

The refund will be transferred as soon as the seller receives the product and has checked the returned item(s). The refund will be made within 30 days of receiving the product.

You can contact us via email at [email protected]

Specially manufactured goods
Please note that goods manufactured specifically for the customer - including keys for bike lock/battery lock - are excluded from the right of withdrawal and return.
These items are uniquely produced according to your key ID and cannot be used by others. Therefore, once the order is placed, it cannot be canceled, changed or refunded.

Return address:
Kaiser Europe ApS
Th. Olesen Løkkes Vej 2
9200 Aalborg SW
Denmark

Privacy Policy

Kaiser Europe ApS does not disclose the buyer's information to third parties, except when order information is processed as part of order fulfillment. In this case, the third party will not disclose information to other third parties.

Complaint

If you as a buyer wish to complain about your purchase, you can contact us at [email protected]
If we cannot reach an agreement with you, you as a Danish user can send a complaint to:

www.forbrug.dk

If you are in an EU country other than Denmark, you can complain to the EU Commission's online dispute resolution website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Pricerunner

PriceRunner Buyer Guarantee

When you shop with us, your purchase is automatically covered by the PriceRunner Buyer's Guarantee, which means you're covered up to 50,000 DKK in case of problems with your purchase. To be covered, you only need to be a registered member of PriceRunner.

PriceRunner Purchase Guarantee applies to private individuals residing in Denmark. The guarantee kicks in when stores do not fulfill their legal responsibilities within 60 days.

Even if you're not already a member of PriceRunner, but have visited us through them, you can still get your purchase secured. Simply sign up as a member with them, which only takes a few minutes. Become a PriceRunner member today

To have your purchase covered by the Purchase Guarantee, the order must be addressed to you as a private individual. The Purchase Guarantee provides compensation if an item is damaged, missing on delivery, not delivered, or is faulty or defective on delivery.

Compensation covers the direct financial damage you have suffered, as well as acquisition and shipping costs. It does not cover any other direct or indirect costs, loss of value or lost revenue.

Visit PriceRunner to read the full terms and conditions and see a list of categories not covered by the warranty.